Question 1

Do you offer a free trial?

Accepted Answer

Yes — a 14-day free trial that includes everything in Professional, regardless of which plan you pick. Cancel anytime.

Question 2

Is there a mobile app?

Accepted Answer

TowSpark Voice for iPhone is coming soon to the App Store — speak a job out loud from the roadside and it lands on your dashboard with the invoice already drafted, free with every account. Your drivers don't need any app at all: the driver portal runs in any phone browser.

Question 3

Can I text my customers from TowSpark?

Accepted Answer

Yes. Send payment requests, GPS location-request links, and driver dispatches by text — all from a real US number. On Professional, AI drafts the message for you (ETA updates, payment reminders, review asks) and you approve every send. If a customer replies, they get an instant acknowledgment and the message is forwarded to your email. Starter includes 50 texts a month, Professional 500.

Question 4

What does TowSpark AI actually do?

Accepted Answer

Four things, all included with Professional: daily insights that read your numbers and tell you who owes you money (with a one-tap jump to those invoices), AI-drafted customer texts you approve before sending, condition reports written from your job photos so you have dated evidence if damage is ever disputed, and a plain-English monthly recap of your business. Every trial includes all of it.

Question 5

How do customers pay their invoices?

Accepted Answer

Every invoice gets a hosted link — sent by email or text — where the customer sees the line items and amount due, then pays with your Zelle handle or one-tap Cash App. You record the payment in TowSpark when it lands, so the books stay straight.

Question 6

Are there call limits or per-truck fees?

Accepted Answer

No. Every plan includes unlimited jobs and invoices for one flat monthly price. No per-call fees, no overage charges, no surprise line items.

Question 7

Can I change my plan later?

Accepted Answer

Absolutely. Upgrade or downgrade anytime from your account settings — changes take effect immediately.

Question 8

Is there a setup fee?

Accepted Answer

No setup fees for either plan. Most operators are dispatching their first job within five minutes of signing up.

Question 9

Is my data secure?

Accepted Answer

Yes. Industry-standard encryption in transit and at rest, regular backups, and infrastructure built on SOC 2-compliant providers.

Question 10

What payment methods do you accept?

Accepted Answer

All major credit cards via Stripe. Billing is monthly with no contract — cancel anytime.

Question 11

What kind of support do you offer?

Accepted Answer

Email support on every plan, priority support on Professional — from people who understand towing, not chatbots reading scripts.

Features	Starter	Professional
Usage Limits
Monthly Jobs	Unlimited	Unlimited
Photos per Job	Unlimited	Unlimited
Driver Accounts	1 driver	Unlimited
Monthly Invoices	Unlimited	Unlimited
Customers	Unlimited	Unlimited
Email Invoices	200 emails/month	Unlimited
Customer Texts	50 texts/month	500 texts/month
Core Features
Core Dispatching
Job Management
Payment Tracking
GPS Location Sharing
Customer Texting (Payment Links, Location Requests, Dispatch)
Online Invoices (Pay via Zelle or Cash App)
One-Click Payment Reminders
Advanced Dashboard
Professional Features
AI-Powered Business Insights
AI-Drafted Customer Texts
AI Photo Condition Reports
Automated Reporting & Analytics
Tax & Accounting Reports (CSV Export)
Monthly Business Summary Email
Automated Google Review Generation
Branded Invoices (Custom Logo)
Support
Email Support
Priority Support

Pricing that doesn't punish you for growing.

Starter

Professional

Everything, side by side

Usage Limits

Core Features

Professional Features

Support

Towbook charges per truck. We don't.

Frequently asked questions

Tonight's calls deserve better than a notepad.